Production Support Analyst Zürich

Production Support Analyst Zürich

Key Responsibilities - preferred skills

  • Experience in Technical Production Support roles preferably within a large scale, global financial services organization.
  • Experience as a member of a Production Support group in a high availability / critical environment.
  • Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise.
  • Production support experience in specific wealth management application domains is highly desired.
  • Working with various interfacing teams across multiple locations and time-zones.
  • Supporting multiple applications, establishing ITIL standard methodologies, processes and procedures.
  • Executing effective support and process models.
  • Ability to Analyse and Correct Data.
  • Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents.
  • Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS etc. that improves efficiency. Automated Deployment tools like uDeploy etc.
  • Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability.
  • Leading the COB test of in house applications and Vendor Applications involving multiple data centers, partners, locations and time zones.
  • Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.

Required skills:

  • Bachelor Degree or relevant experience in related field
  • IT experience working in Hbase, Kafka, Neo4J, Akka, Spark and GemFire
  • IT Support experience working in Unix, Cloud & Windows environments
  • Experience supporting RDBMS DB like MongoDb, ORACLE, Sybase, MS SQL & DB2
  • Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat
  • Familiar with Autosys and setup
  • Understanding of client server architecture (clustered and non-clustered)
  • Basic Networking knowledge ( Load balancers, Network Protocols)
  • Working knowledge of Lookup Active Directory Protocol(LDAP) and Single Sign On concepts
  • Service Now expertise
  • Experience working in Multiple Application Support Model is preferred