Outsourcing Services

KompiTech IT outsourcing services allow business executives to retain control over IT strategies. By signing up to our global IT outsourcing services, they will benefit from decreased operating costs and minimized risk. without compromising service delivery to end-users and their clients.

Overview

Acting as a single point of contact our Managed
Service Desk addresses the complexities of
delivering service across the world by
presenting our customers with a consistent face.


An innovative distributed service model proven
to be best industry method to manage your
resources centrally whilst delivering locally.


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IT Service Desk

The IT Service Desk is the primary point of contact for
all clients and runs an internally-supported, process-led,
ITIL V3-compliant tool-set inspired by our customers'-centered
philosophy, underpinned by innovative technology.


We use our in-house developed IT Service Desk solution KompiDesk which can be completely customised according to your workflow requirements. It can be also integrated with your internal IT system effortlessly.


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Features Includes:

  • Tickets Management
  • Self Service Portal
  • 24/7 Support
  • Reporting
  • SLAs Management
  • Knowledge Base
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue



  • Infrastructure Outsourcing

    Our confidence in the effectiveness of the KompiTech's Infrastructure Outsourcing is shown by the total visibility that we offer to our customers, whether it is a partly or fully outsourced IT infrastructure.

    With KompiTech's Infrastructure-as-Service Solution has been developed to manage your whole IT infrastructure.


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    Features Include:

  • Infrastructure monitoring
  • Centralized logging
  • Infrastructure monitoring
  • Automated backup and replication
  • Accounting
  • Instant documentation
  • 24/7 support
  • Service catalog



  • Outsourcing IT Resources

    Many organisations experience peaks and troughs as IT staff come and go, meaning that there are limited internal resources available. Sickness cover, training days and project work can all impact day-to-day performance and infrastructure stability.

    All KompiTech engineers have undergone a rigorous selection process, ensuring you are working with the top-tier experts in the industry. Our outsource functions are also supported by full access to all KompiTech resources including our ServiceDesk, senior technical teams and escalation engineers.


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    An outsourced solution from KompiTech resolves these
    problems for many organisations by providing:

  • Fully trained and experienced IT experts
  • Backup coverage
  • Holiday coverage
  • Sickness coverage



  • 24/7 Service Desk

    At KompiTech, we understand the importance of supplying our customers with 24/7, multilingual IT service desk capable of providing remote IT support as the issues arises.

    The KompiTech IT service desk offers a single-point of contact for all your IT queries, incidents and resolutions. You can get access to full-time or part-time support tailored to your needs.

    Location

    Our IT Service Desk is the epicenter of our operation, located in
    our Regional Operations Center in Prague (Czech Republic).


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    Ways We Can Help You

  • 24/7, multilingual Service Desk Support
  • Incident and problem management
  • Chat and email support
  • Optimised resource utilisation
  • Onsite and remote support
  • Stringent knowledge transfer and management to increase client productivity



  • Our Commitments

    With KompiTech services model, we seriously take the responsibility for ensuring smooth operations delivery and drawing on IT governance best practices.

    As a full-service IT provider, KompiTech rigorously manages operations focusing on quality and operational excellence, while offering competitive pricing.

    We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.


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    IT outsourcing services commitments

  • Operational excellence and compliance with commitments demonstrated by proven successes
  • Focus on governance and proactive management
  • Philosophy that targets long-term partnerships
  • Global delivery model that emphasizes client proximity to provide a local presence for key IT activities
  • Full range of services covering the entire IT delivery chain
  • Stringent knowledge transfer and management to increase client productivity